Support

Most issues involve access permissions outside the control of diglloydTools, particularly on macOS Catalina (grant 'java' access to files/folders).

Support requests sometimes arrive that state “it doesn’t work”. Please be specific about what is not working.

When contacting support, please include the following information (paste into email, fill in details): 

Summary of issue:

        Which program and version (e.g. icj version 1.3):
        Operating system and version:

        STEP BY STEP of I’m doing (be SPECIFIC):
        1.   .....
        2.
        3.

In most cases, copy/paste the text from Terminal can lead to instant diagnosis. Please do NOT send a screen shot.

Contact support.

More than basic questions about interpreting performance results from DiskTester (e.g., “what kind of drives or RAID should I use”) are a consulting job.